These Terms of Usage govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use.
Printrade reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
All the terms and conditions and/or any transactions occurring online at www.printrade.com.au or by phone are subject to the laws of the State of Victoria. Printrade is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.printrade.com.au to create document is the property of Printrade and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by STATE OF VICTORIA law.
All orders are subject to acceptance by Printrade. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Due to the nature of the product, no returns can be made once the order is processed, complete and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.
If the Buyer's credit card is declined, Printrade will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 25%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Printrade must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
Printrade neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that Buyer is buying. Printrade may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price.
Shipping terms are F.O.B. Printrade will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. Printrade will not be responsible for the delay in delivery, loss, or damage of the order while the order is with the shipping carrier.
Printrade will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. Printrade shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Printrade responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Printrade and its affiliated company (S) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Printrade and its affiliated company will not refund any money for the orders that were shipped or were cancelled after the order was being processed.
Print & Quality
Printrade ensures all their equipment is maintained as per manufactures guidelines and that all print quality remains consistent. All our printers are calibrated to each individual stock ran on each printer.
Printrade cannot guarantee a perfect match of colour from each printer, or a computer monitor due to the nature of print and the different types of ink used.
Printrade cannot and will not match a print from your printed sample, as we can’t guarantee what state the printer is in when the sample was printed. Nor will we use a printed sample to colour match and compare with.
All prints that need colour matching need to use Pantone colours so we can reference a named colour.
Most prints have a tolerance of 3-5mm for their cut lines. We always recommend using a safe zone of 3mm on each side, so we don’t cut into important parts of your image. It is up to your discretion to follow our artwork guidelines so that that your prints will be as good as they can be. We cannot guarantee a perfect cut every time.
Same Day Production.
"same day production" means that the job will be put into our production system the same day. This does not mean the job will start printing or be printed on the same day. To be put into our production system, the job needs to be either paid in full or a deposite taken and cleared.
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